RockGlobal
EN 中文
Open live account
Skip to the Support Vault

RockGlobal Support Vault

Answers at speed.Support with clarity.

Find verified guidance for your account, funding, trading platform and RockGlobal services—or reach the right team with the right details.

Start here

Choose the fastest route to an answer.

Begin with the task in front of you. Each route opens the latest published guidance in the correct Help Centre language.

01 Access my accountOpening, verification and sign-in help. 02 Fund or withdrawMethods, processing and transaction help. 03 Resolve a platform issueMetaTrader setup, server and login guidance. 04 Contact supportSend the details our team needs to investigate.
08

Security, Verification & Support

Security guidance, service information and escalation routes.

Explore all guides
09

Promotions & Offers

Campaign guidance will appear after current terms are approved.

Content under review

Popular resolutions

A curated starting point for the questions clients most often need answered before they can continue.

Account setup4 min
How do I open a RockGlobal account? 01
Deposits3 min
How do I deposit using USDT? 02
MetaTrader5 min
What do MetaTrader login error messages mean? 03
MetaTrader2 min
How do I find or change my MetaTrader 4 server? 04
Verification4 min
How do I complete identity verification (KYC)? 05
Withdrawals3 min
How do I use a withdrawal voucher? 06

Guided customer journeys

One task.A clear sequence.

Follow a complete route when the answer depends on several connected steps.

Platform support

MetaTrader guidance.From setup to resolution.

Install the platform, locate the account details sent by email and resolve connection or login issues without guessing your assigned server.

Download and install Find your server details Troubleshoot login Browse all MetaTrader guides

Account protection

Protect your access while getting help.

RockGlobal Support will never ask for your complete password. Use official RockGlobal channels and share only the information required to identify and investigate the issue.

Keep credentials privateNever send a password or one-time code.

Use official routesCheck that links use a RockGlobal domain.

Share useful contextReferences and timestamps speed investigation.

01 Where should I start if I cannot access MetaTrader?

Check the original RockGlobal account email for your login number and assigned server, then confirm that the correct server is selected in MetaTrader. If you cannot find the email, contact Support and include your account number—never your password.

02 What should I include in a support request?

Include your account number, the relevant transaction or order reference, the date and approximate time, and a screenshot or exact error message. Do not include passwords, one-time codes or complete payment-card details.

03 Can I search the entire English Help Centre from this page?

Yes. The search box sends your question to RockGlobal’s English Zendesk knowledge base, where the latest published article is shown. Article content remains in Zendesk so updates appear without duplicating information on the website.

04 Where can I see my existing support requests?

Open “View my requests” in the support panel and sign in to the Help Centre if prompted. You can then review the status and conversation history for requests associated with your account.

Escalation centre

Still need help?Send the right details.

Give our support team the context needed to investigate efficiently. Never include a password, one-time code or complete card details.

Before you submit

  • Your account number
  • Transaction or order reference
  • Date and approximate time
  • Screenshot or exact error
Submit a support request View my requests